Delivery 7 days a week
“Musician” store offers prompt delivery and safety guarantee. Without wait and worries about the integrity of your shopping.
You can pick up purchased goods by yourself in our offline shops in Kyiv and Odessa.
In this section you can find answers to the most frequently asked questions. If you didn't found your question here, do not worry: just fill the form below and we will answer you.
What is your timetable?
Our offline stores works without breaks and days off: in Kyiv 10.00 - 21.00, in Odessa 9.00 - 19.00. Online store works 10.00-19.00.
- Novyu privoz mall (Odesa) - 10:00-21:00 / Every day
- Kyiv, Solom'yans'ka, 5, 1-d floor - 10:00-19:00 / Mon-Fri
What is the address of the stores?
Musician” is the net of offline stores in Kyiv and Odessa and the online store.Addresses can be found here: Contacts
Can I come to your office?
Yes, you can by prior arrangement. Contacts
How can I pay for my order?
You can pay by:
- transfer of funds
How to pay for the goods by bank transfer?
If you intend to execute payment by bank transfer, select "Payment by bank transfer" in comments to the order. Payments
Can I pay for my order by credit card?
Yes, you can. More information here Payments
How to buy the goods on credit?
There are two options:
- online credit via the services of PrivatBank “Payment in parts” and “Instant installment plan”.
- interest-free installment by “Musician”.
In which banks can I get credit for your goods and how?
You can buy our goods using services of PrivatBank “Payment in parts” and “Instant installment plan”. In addition, there is availability of the interest-free installments by "Musician". More information here:More here: Installment Sales
What is the guarantee that after the prepayment, I will get my goods?
Check, statement, payment orders, etc. are the guarantee.
Which delivery companies do you use when delivering around Ukraine?
Delivery is carried out by:
- NOVA POSHTA
What is the cost of delivery around Kyiv?
If your purchased goods costs more than 1000 UAH, delivery around the territory of Kyiv will be free*. If it costs less than 1000 UAH, you should be paying for delivery (around the territory of Kyiv it will cost about 50 UAH).
* an exceptions are possible only in case of purchase of discounted products
How much time takes delivery around Ukraine?
Around the territory of Ukraine goods will be delivered to you in accordance with the terms of the carrier companies. Delivery
What should I do if the goods are not brought to me?
In this case, please contact office. Contacts
What products are warranted?
All the products are warranted, except:
- upplies (strings, drumsticks, brushes, cables, connectors, etc.);
- Woodwind and Brass;
Where to go for warranty service?
To obtain warranty service, please contact with any of our stores or office Contacts
What is the guarantee of the safety of goods in transit?
Warranty on goods that are in transit, provides the delivery company.
Can I exchange or return the goods?
Exchange and Return of the goods is performed in accordance with the Ukrainian law "About Protection of Consumers' Rights"
Pay your attention that used goods of adequate quality cannot be returned to the seller according to Article 9 of the Law of Ukraine "On Protection of Consumer Rights"
Are you a VAT payer?