Shipping and Payment

Delivery on weekdays (during wartime)

“Musician” store offers prompt delivery and safety guarantee. Without wait and worries about the integrity of your shopping.

We work quickly

In connection with the increase of amount of orders in a the pre-New Year period, delivery of orders can be carried out in the period from 1 to 3 days. We, as before, will try to deliver your orders as quickly as possible

Delivery in Ukraine

Goods will be delivered around the territory of Ukraine in accordance with the terms of post company

Pickup

You can pick up purchased goods by yourself in partner stores in Kyiv, Lviv and other cities of Ukraine.

Free delivery

ЕIf your purchased goods costs more than 1000* UAH, delivery around the territory of Ukraine will be free**. If it costs less than 1000 UAH, you should be paying for delivery.

* an exception is possible only in case of purchase of a promotional product

** delivery is possible only with 100% prepayment

FAQ

In this section you can find answers to the most frequently asked questions. If you didn't found your question here, do not worry: just fill the form below and we will answer you.

What is your timetable?

During hostilities, our offline stores operate as distribution points:

• Kyiv, st. Solomenskaya, 5, 1st floor - 09:00-18:00 / Mon-Fri
• Lviv, st. Modesta Mentsinsky, 3 - 10:00-19:00 / Mon-Sun

Contacts

What is the address of the stores?

Musician” is the net of offline stores in Kyiv, Lviv and the online store. Addresses can be found here: Contacts

Can I come to your office?

Yes, you can by prior arrangement. Contacts

How can I pay for my order?

You can pay by:

• transfer of funds

Payments

What is the guarantee that after the prepayment, I will get my goods?

Check, statement, payment orders, etc. are the guarantee.

What is the cost of delivery around Kyiv?

If your purchased goods costs more than 1000* UAH, delivery around the territory of Kyiv will be free**. If it costs less than 1000 UAH, you should be paying for delivery.

* an exception is possible only in case of purchase of a promotional product

** delivery is possible only with 100% prepayment

Delivery

How much time takes delivery around Ukraine?

Around the territory of Ukraine goods will be delivered to you in accordance with the terms of the carrier companies. Delivery

What should I do if the goods are not brought to me?

In this case, please contact office. Contacts

What products are warranted?

All the products are warranted, except:

• upplies (strings, drumsticks, brushes, cables, connectors, etc.);
• Woodwind and Brass;
• Software

Where to go for warranty service?

To obtain warranty service, please contact with any of our stores or office Contacts

What is the guarantee of the safety of goods in transit?

Warranty on goods that are in transit, provides the delivery company.

Can I exchange or return the goods?

Exchange and Return of the goods is performed in accordance with the Ukrainian law "About Protection of Consumers' Rights".
 

Pay your attention that used goods of adequate quality cannot be returned to the seller according to Article 9 of the Law of Ukraine "On Protection of Consumer Rights"