Shipping and Payment

Payment 24/7

Card payment

“Musician” store accept payments:

Online by Visa/MasterCard (when ordering choose payment by card through Platon);

Cash payment

“Musician” store accept payments:

Upon receiving goods at the specified address (The service is available for delivery around Kyiv);
Upon receiving goods at the office of “New Post” or “Ukrpost” companies in your city. Sending by Cash On Delivery - when sending Cash On Delivery, commission for delivery of cash and goods is paid by buyer.

Payment by transfer of funds

Payment by bank transfer is carried out on the basis of invoice, which Manager sends to your email.
If you intend to execute payment by bank transfer, select "Payment by bank transfer" in comments to the order.

All payment operations are carried out in UAH by cash or bank transfer.

In the case of cashless payments delivery is carried out after the funds are credited to the account.

Installment Sales

We offer you the opportunity to buy goods by issuing interest-free installments. It means you don't overpay a penny for the goods! It is really easy: choose a product, pay first installment and receive your music instrument. Then pay the remaining sum over the following 10 months.

Conditions of Installment Sales in Musician.ua online store:

Recommended first installment of 50-60%;
For regular customers with a positive history of payments it is possible first installment of 30%;
The remaining sum is payable in equal installments over the following 10 months, starting from the date of purchase.

Choose an instrument

Credit

We offer an opportunity of online crediting. You can buy musical instruments and equipment on credit using Privat Bank services “Payment in parts” and “Instant installment plan”. For this you need to have a card of this bank. You should order goods at our webpage and then pay sum in parts by card.

Delivery 7 days a week

“Musician” store offers prompt delivery and safety guarantee. Without wait and worries about the integrity of your shopping.

We work quickly

In connection with the increase of amount of orders in a the pre-New Year period, delivery of orders can be carried out in the period from 1 to 3 days. We, as before, will try to deliver your orders as quickly as possible

Delivery in Ukraine

Goods will be delivered around the territory of Ukraine in accordance with the terms of post company

Pickup

You can pick up purchased goods by yourself in our offline shops in Kyiv and Odessa.

Free delivery

ЕIf your purchased goods costs more than 1000 UAH, delivery around the territory of Ukraine will be free*. If it costs less than 1000 UAH, you should be paying for delivery (around the territory of Ukraine it will cost about 50 UAH).

* an exceptions are possible only in case of purchase of discounted products

FAQ

In this section you can find answers to the most frequently asked questions. If you didn't found your question here, do not worry: just fill the form below and we will answer you.

What is your timetable?

Our offline stores works without breaks and days off: in Kyiv 09.00 - 19.00, in Odessa 9.00 - 19.00. Online store works 10.00-19.00.

Novyu privoz mall (Odesa) - 09:00-19:00 / Every day

Kyiv, Solom'yans'ka, 5, 1-d floor - 10:00-19:00 / Mon-Fri

Contacts

What is the address of the stores?

Musician” is the net of offline stores in Kyiv and Odessa and the online store.Addresses can be found here: Contacts

Can I come to your office?

Yes, you can by prior arrangement. Contacts

How can I pay for my order?

You can pay by:

card

cash

transfer of funds

Payments

How to pay for the goods by bank transfer?

If you intend to execute payment by bank transfer, select "Payment by bank transfer" in comments to the order. Payments

Can I pay for my order by credit card?

Yes, you can. More information here Payments

How to buy the goods on credit?

There are two options:

online credit via the services of PrivatBank “Payment in parts” and “Instant installment plan”.

interest-free installment by “Musician”.

Installment Sales

In which banks can I get credit for your goods and how?

You can buy our goods using services of PrivatBank “Payment in parts” and “Instant installment plan”. In addition, there is availability of the interest-free installments by "Musician". More information here:More here: Installment Sales

What is the guarantee that after the prepayment, I will get my goods?

Check, statement, payment orders, etc. are the guarantee.

Which delivery companies do you use when delivering around Ukraine?

Delivery is carried out by:

UKRPOST

NOVA POSHTA

Delivery

What is the cost of delivery around Kyiv?

If your purchased goods costs more than 1000 UAH, delivery around the territory of Kyiv will be free*. If it costs less than 1000 UAH, you should be paying for delivery (around the territory of Kyiv it will cost about 50 UAH).

* an exceptions are possible only in case of purchase of discounted products
Delivery

How much time takes delivery around Ukraine?

Around the territory of Ukraine goods will be delivered to you in accordance with the terms of the carrier companies. Delivery

What should I do if the goods are not brought to me?

In this case, please contact office. Contacts

What products are warranted?

All the products are warranted, except:

upplies (strings, drumsticks, brushes, cables, connectors, etc.);

Woodwind and Brass;

Software

Where to go for warranty service?

To obtain warranty service, please contact with any of our stores or office Contacts

What is the guarantee of the safety of goods in transit?

Warranty on goods that are in transit, provides the delivery company.

Can I exchange or return the goods?

Exchange and Return of the goods is performed in accordance with the Ukrainian law "About Protection of Consumers' Rights".

Pay your attention that used goods of adequate quality cannot be returned to the seller according to Article 9 of the Law of Ukraine "On Protection of Consumer Rights"

Are you a VAT payer?

Yes